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We offer free shipping in Germany for all orders!

All products are handmade with love in the EU

Give your pet a kiss from us <3

FAQs

Concept

What does LUCID DREAMS actually mean?

A dream in which the dreamer is aware that he is dreaming, lucid dream.

This is a magical state of consciousness that we have all experienced.

The feeling of transcendence and weightlessness is expressed in our acrylic furniture and cloud theme.

Why do we need a new kind of pet accessories?

Pets have a central place in their owner's heart.

Therefore, their accessories should also be a centerpiece of home décor.

Lucid Dreams creates a place for pets in the fine interior sector. 

Why are the pillow-moods each assigned to a bed color?

We want to introduce you to our world and give you a sense of ease.

Too much choice and combination possibilities are exhausting and complicate the buying experience.

Rather, we want to take you to a certain selected mood.

Can I choose my own combination between bed color and pillow color?

You can purchase a bed & pillow combination selected by us together with a single pillow.

This way you have two pillows and color vibrations at the same time, which you can change at home depending on your mood.

Are the owners of Lucid Dreams pet owners themselves?

Yes, we - two sisters - Charlotte and Isabelle have cared for dogs and horses since our early childhood.

Currently, we have three dogs with our mother and our father has a fourth one.

We use all our products ourselves with our own pets.

Delivery and Shipping

How high are the shipping costs?

We offer free shipping by DHL for all our national shipments (DE).


For shipments within the EU foreign countries by DHL, UPS, FedEx, Hermes we charge a shipping fee in the amount of the respective country tariff.

How long is the shipping time?

All shipments within Germany are usually delivered within 2-4 business days.

All shipments within the EU are usually delivered within 5-7 business days.

 

Upon completion of the order process, you will receive an email with tracking number, which you can use to check the shipping status.

Return and Exchange

How can I return or exchange my order?

All items can be returned within 14 days. We will refund the purchase amount within 10 business days of receiving the return.

Contact us by email at: info@lucid-dreams-store.com

Payment Options

What payment options are available?

You can pay us via PayPal, ApplePay, KLARNA invoice or installment purchase, instant bank transfer, Visa, MasterCard, Maestro and American Express. The payment options may vary depending on the country. However, you will be shown all available options when you complete your order.

Is it possible to purchase on account?

Yes, due to our cooperation with the payment provider KLARNA we can offer you this possibility. This service provider has its own internal conditions for the release of an order. If all steps have been successfully completed, your order will be released in our system

Materials and Weight

How much do the beds / pillows weigh?

The bed in size S with the S pillow weighs 5,5 kg.

Pillow S weighs 0,7 kg.

The bed in size M with the M pillow weighs 10 kg.

Pillow M weighs 1,7 kg.

Is acrylic glass a non-toxic material?

Yes, we use only acrylic glass from the German manufacturer - Plexiglas ® - thanks to its biocompatibility and resistance to cracking, the EU Commission allows its use up to human food.

What material are the pillows filled with, is it organic?

Yes, the pillows are filled with organic foam flakes free of harmful substances - ÖKO-TEX® STANDARD 100.

Production

Are the products handmade?

Yes, all products are made by hand.

Therefore, please note that there may be minimal variations within the product categories, as there is no mass machine processing.

Where were they manufactured?

All products have been manufactured and assembled in the European Union under fair conditions.

Cleaning and maintenance

How can I clean the acrylic glass bed?

Acrylic glass can be wiped completely dry or damp.

It can also be vacuumed in all corners.

Detergents with alcohol content should not be used.

How can I clean the pillows?

They can be washed in the washing machine up to 40 °C.

Gentle dryer programs are also fine.

Will the beds scratch my floor?

No, all beds contain four feet that are rounded at the bottom.

For additional protection, felt stickers can be placed on the feet.

Is there an increased risk of injury at the corners of the acrylic beds?

No, all corners have been sanded, rounded and polished by hand several times.

Finally, they are refined to create a smooth surface.

Use coupon code WELCOME10 for 10% off your first order.

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